This Refund Policy explains the conditions, procedure and processing of refunds for MouseTuner licenses. It is issued by Shanghai Bairui Network Technology Co., Ltd. (“we” or “us”) and forms part of the MouseTuner Terms of Service; terms not defined here have the meaning given in the Terms of Service.
1. Scope
1.1This Policy applies to MouseTuner licenses bought through the website https://mousetuner.com, whether paid through Paddle (card, PayPal) or through WeChat Pay or Alipay.
1.2This Policy does not apply to License Keys bought through third-party channels that were not issued by us.
2. 14-day refund, no questions asked
2.1Within 14 days of the date of payment you may request a refund without giving a reason. We refund the full amount you actually paid, including any taxes collected.
2.2Refunds are returned to the original payment method.
2.3Orders paid by card or PayPal are sold by Paddle as Merchant of Record. Paddle processes those refunds, and Paddle's refund policy (https://www.paddle.com/legal/refund-policy) applies to them as well.
2.4The refund right in this Policy is offered voluntarily to all users and does not depend on whether the law of your country or region provides such a right.
3. Your statutory rights
3.1If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right of withdrawal for 14 days from the date of purchase. At purchase you agree to immediate delivery of the License Key and acknowledge that this may affect the right of withdrawal; we nevertheless offer you the 14-day refund in clause 2.
3.2If you are a consumer in the People's Republic of China, your rights under the Law of the People's Republic of China on the Protection of Consumer Rights and Interests are not limited by this Policy.
3.3Nothing in this Policy reduces any right granted to you by the mandatory law of your country or region.
4. How to request a refund
4.1Email support@mousetuner.com with the word “Refund” in the subject and provide one of the following so that we can find your order:
- (1)the email address you entered at checkout;
- (2)your License Key;
- (3)your order number or receipt number.
4.2For orders paid through Paddle you may also request a refund directly through Paddle's buyer support at https://paddle.net; Paddle passes the result on to us.
4.3You do not need to give a reason. If you choose to tell us, it helps us improve the Software.
5. Processing and timing
5.1We verify the order and initiate the refund within 5 business days of receiving the request.
5.2How long the refund takes to reach you after it is initiated depends on the payment channel and your card issuer or payment institution, typically 5 to 10 business days; WeChat Pay and Alipay refunds usually arrive within 1 to 3 business days.
5.3Refunds are made in the original currency and amount. Exchange-rate movements or fees applied by your card issuer or payment institution may change the amount that reaches you; those are not charged by us.
6. Effect of a refund
6.1Once the refund is completed, the corresponding License Key is revoked and can no longer be used for activation.
6.2Activated Machines receive the revocation at their next daily verification; the Software's enhancement features switch off after the grace period and the Software continues to run with system-default behaviour.
6.3After a refund you may continue to use the free features of the Software and may buy a new license at any time.
7. Exceptions
7.1We grant every refund request made within 14 days of payment. No further conditions apply.
7.2The only exception is where there is evidence of fraud or refund abuse; in that case we or Paddle may decline the request.
7.3We also accept requests made after 14 days and consider them case by case. Where the mandatory law of your country or region gives you a longer refund period or more favourable conditions, that law applies instead of this Policy.
8. Chargebacks
8.1If you dispute a charge, please contact us or Paddle's buyer support at https://paddle.net first; we can usually resolve the matter faster than a chargeback procedure.
8.2For orders paid by card or PayPal, chargebacks are handled by Paddle under its buyer terms. Where a chargeback returns the money to you, the effect is the same as a refund: the corresponding License Key is revoked.
9. Trial
9.1The Software offers a 30-day full-featured free trial that requires no account or payment method. We recommend making full use of it before buying, to avoid the need for a refund.
10. Changes and contact
10.1We may revise this Policy from time to time. The revised version is published on this page of the Website with its effective date. Revisions do not affect the refund conditions applicable to orders completed before the revision.
10.2This Policy is made in Chinese; versions in other languages are provided for convenience only. In the event of any inconsistency, the Chinese version prevails.
10.3Shanghai Bairui Network Technology Co., Ltd., Room ED1097, 1st Floor, Building 1, No. 1755 Hongmei South Road, Minhang District, Shanghai, China. Email: support@mousetuner.com.